Customer Accessibility Representative (Seasonal), LA Memorial Coliseum

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.

Link: https://eeotix.usc.edu/notice-of-non-discrimination/

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

The Los Angeles Memorial Coliseum invites applications for the position of Customer Service Representative (Seasonal). We are seeking hard working, self-motivated, goal oriented individuals. The Customer Service Representative (Seasonal) position will provide a great opportunity for individuals looking to immerse themselves in a full service sports and entertainment venue.

Job Summary:

USC is collecting resumes of potential customer service/events applicants for future Los Angeles Memorial Coliseum positions. Your application will be kept on file for consideration as openings occur.

The Customer Accessibility Representative (Seasonal) provides safe, efficient and courteous transportation services to mobility impaired guests around the venue.The Customer Accessibility Representative (Seasonal) position greets and assists visitors, answers questions, provides direction and appropriate information and performs transport requests as assigned. The Customer Accessibility Representative (Seasonal) communicates effectively and maintains high standards of customer service during all transactions, responds to customer inquiries regarding building information, directions, and policies. 

The Accountabilities:

• Provide customers with disability services as needed and has knowledge of services within the disabled community.

• Greet and assist guests by offering services, fulfilling special needs, and resolving conflicts. Listens effectively, communicates clearly, and always maintains a friendly demeanor.

• Must have knowledge of the Los Angeles Memorial Coliseum. Know how to give directions, solve issues and be pro-active in finding solutions. Provides accurate facility information and exceptional customer service to all customers.

• Must have patience to respond and assist confused or irate customers. Must be able to handle stressful situations in a calm and professional manner.

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $17.78. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

Minimum Qualifications: • High School diploma or equivalent combined experience. • Prior customer service experience. • Strong interpersonal and communication skills. • Basic computer knowledge. • Ability to work independently, prioritize and meet strict deadlines. • Ability to lift 50 lbs or more. • Ability to push heavy objects. • Ability to walk long distances for long periods of time.