Digital Lounge Coordinator

The USC Annenberg School for Communication and Journalism is searching for an enthusiastic and organized computer consultant to join our dynamic and collaborative Annenberg Digital Lounge Team.

The Digital Lounge Coordinator will support the Digital Lounge priorities through the management and coordination of a wide range of student and faculty multimedia support services. These services include, but are not limited to helpdesk support, workshops, events service portfolio, Adobe Certification course programming, web services, and technology curriculum development.

The Coordinator is expected to work on campus from 8:30 a.m. to 5:00 p.m. Monday through Friday, with flexibility for evening shifts and weekends.

Responsibilities:

• Maintain and shepherd a positive, organized, and professional customer service-oriented environment.
• Collaborate with staff and student team to communicate and promote programming through newsletters, social media, and the Annenberg Digital Lounge website.
• Provide software support for students, faculty and staff.
• Oversee and run workshops, events, and Certification courses, including sign in, equipment set up, capturing photos, break down, etc.
• Maintain and update procedures and workflows for helpdesk, workshops, and Certification programming.
• Coordinate and schedule workshops, events, and Adobe Certification courses with internal resources and third parties/vendors.
• Hire, supervise, and schedule a team of student worker Media Support Specialists for the helpdesk space. Ensure the Lounge is opened and closed.
• Ensure workshop service portfolio covers all areas of focus: Creative Media, Web Development, and Data Analytics.
• Measure programming success through data collection and reports.
• Assist with setting up and proctoring Certification exams. Coordinate project with IT team.
• Coordinate web admin projects and tickets with outside vendor(s).
• Assist with projects on a need-by basis, including administrative support, note taking, preparing meeting materials, research, budget, etc.
• Track and maintain invoices, billing, timesheets, and budgets.
• Conduct research on new and emerging technologies. Make recommendations and generate reports as needed.

Required Knowledge/Skills:

• Experience with Adobe Creative Cloud.
• Experience with WordPress.
• Excellent client-facing, written, and oral communication skills including the ability to interact effectively and maintain relationships with a diverse population of students, staff, faculty, and third party vendors.
• Solid organizational skills including attention to detail and ability to multitask.
• Strong analytical skills.
• Be receptive to critical feedback.
• Ability to work independently.
• Proven work experience as a project administrator and/or manager in an Education and/or IT field.
• Strong working knowledge and familiarity with productivity tools, including Microsoft Office, Google Drive and/or One Drive, project management tools (i.e. Jira, Asana), etc.
• Ability to explain technical concepts to non-technical people in a positive, patient and friendly manner.
• Ability to work efficiently on simultaneous projects and manage time.
• Ability to troubleshoot and quickly learn and support new software and solutions.
• Flexibility in work scheduling is required. May include some evenings and weekends.
• Comfortable working with Macs, PCs, and mobile devices in a platform- agnostic, innovative, “BYOD” environment.

Bonus Skills:

• Experience with program development, training, and/or curriculum development
• Teaching experience
• PMP Certification
• Experience with data analytical software, such as Tableau, R, SPSS, etc.
• Experience with multimedia post production
• Web Programming: HTML/CSS skillset

Minimum Qualifications:

• Bachelor’s Degree in Communication, Design, Education, IT, or related field. Associates degree and combined education/experience can substitute for minimum education.
• Master’s degree preferred.
• Three (3) years related professional experience, preferred.

Applications should be submitted via usccarreers.usc.edu and should include the following:

• Resume
• A cover letter (Our system will allow you to add additional documentation by clicking the “upload” button in the same section where you attach your resume.)

Additional Information:

• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.

• The Coordinator is expected to work on campus from 8:30 a.m. to 5:00 p.m. Monday through Friday, with flexibility for evening shifts and weekends.

• The hourly range for this position is $35.00 - $36.50. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans; tuition benefits for staff and their family; central Los Angeles location with easy access to commuter trains, transit subsidy program, buses and free tram pick up services; discounts to sporting and other campus events.

About the Annenberg School for Communication and Journalism

Located in Los Angeles at the University of Southern California, the Annenberg School for Communication and Journalism is a national leader in education and scholarship in the fields of communication, journalism, public diplomacy and public relations. With an enrollment of more than 2,200 students, USC Annenberg offers doctoral, master's and bachelor's degree programs, as well as continuing development programs for working professionals across a broad scope of academic inquiry. The school's comprehensive curriculum emphasizes the core skills of leadership, innovation, service and entrepreneurship and draws upon the resources of a networked university located in the media capital of the world. For additional information, see our website: https://annenberg.usc.edu/.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying. 

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Knowledge of computing environments. Experience with networks, workstations, wireless communication, security software and procedures. Working knowledge of associated hardware, software, operating systems, and peripherals.