Food Services Manager, Starbucks at Trojan Grounds

Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day.  Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

We are seeking a Food Services Manager, Starbucks at Trojan Grounds to join our team.

The Opportunity:

This position is responsible for overseeing the day-to-day operations of a retail partner dining establishment. The Food Services Manager provides positive guest service in all areas, maintains a professional restaurant image, and ensures adherence to all sanitary rules and regulations. The
Food Service Manager upholds retail partner company standards and service levels while controlling costs. The position is responsible for hiring and directly managing the restaurant staff, anticipating food needs, supervising portion control and working with retail partner corporate staff for efficient provision of food and supplies. The Food Services Manager also ensures that proper
security procedures are in place to protect employees, guests and university assets.

The Accountabilities:

• Ensures positive guest service in all areas. Ensures consistent high quality of food preparation and service. Investigates and responds to complaints concerning food quality and service, taking any and all appropriate actions to turn dissatisfied guests into return guests.

• Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

• Enforces sanitary practices for food handling, general cleanliness, and
  maintenance of kitchen and dining areas. Ensures compliance with operational standards, company policies, federal/state/local laws, and ordinances.

• Adheres to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. Ensures that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

• Estimates food and beverage costs. Works with retail partner corporate office staff for efficient provisioning and purchasing of supplies. Supervises portion control and quantities of preparation to minimize waste.

• Estimates food needs, places orders with distributors, and schedules the timely delivery of fresh food and supplies.

• Recruits, screens, hires, trains and directly supervises all assigned staff. Evaluates employee performance and provides guidance and feedback. Counsels, disciplines and/or terminates employees as required. Oversees onboarding and orientation of new employees to ensure that duties, responsibilities, work requirements and performance standards are clearly understood. Assesses staff development needs. Promotes staff participation in educational opportunities and activities. Schedules, assigns and prioritizes workloads. Sets appropriate deadlines. Monitors employee performance on day-to-day basis. Ensures timely completion of unit's work.

• Ensures that proper security procedures are in place to protect employees, guests and company assets. Ensures a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.

• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with Department of Public Safety. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University's crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.

• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The Qualifiers:

• Minimum Education: Bachelor's degree. Combined experience/education as substitute for minimum education

• Minimum Experience: 2 years. Combined education/experience as substitute for minimum experience

• Minimum Field of Expertise:

  • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.

  • Valid CA driver's license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.

  • Must be eligible to work in the United States. Must agree to background and credit check.

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

What We Prefer:

• Education: Bachelor's degree

• Experience: 5 years

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit www.benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The annual base salary range for this position is $74,895.24 - $77,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.