At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, Radisson Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.
Front Desk AgentApply USC Radisson - Rooms Los Angeles, California
The city of Los Angeles boasts endless attractions and tourist destinations. Amongst all of the sights and sounds, the Radisson Midtown Hotel at USC offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.
We are seeking a Front Desk Agent to join our rapidly growing team.
Many times, our guests are in need of a helping hand to provide directions, answer questions, and offer vital information. That’s when they will turn to you, our Front Desk Agent. As a fountain of USC and Trojan Family knowledge, you will lead our students, faculty, staff, and visitors to solutions. You will be the problem-solver for our guests and, as such, will need to treat them with warmth, positivity, and patience. We take our customer service seriously, and need you to show our customers just how much they mean to us!
Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction. Maintain friendly, helpful demeanor.
Provide information regarding policies and procedures, terms, and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers.
Identify and prioritize problems and issues. Perform research, offer solutions, options, and strategies. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request.
Use information systems to input data, maintain databases, perform research for projects or issues, and generate reports.
Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues.
Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs.
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Education: High School Diploma.
Experience: 1 year.
Customer service experience.
Ability to communicate effectively in English.
Presents oneself professionally, in line with higher education environment.
What We Prefer:
2 years of experience.
Ability to oversee student, temporary, and/or resource workers.
Customer service experience in a fast-paced retail environment.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:
Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu.
Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment.
Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.
This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one? Join us!
High school or equivalent Combined experience/education as substitute for minimum education
1 year Combined education/experience as substitute for minimum experience
Minimum Field of Expertise
REQ20040143 Posted Date: 02/24/2017 Apply