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Auxiliary Services

At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, Radisson Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.

Host/Hostess

USC Auxiliary Services - Executive Staff Los Angeles, California

From fine dining restaurants to residential dining, USC Hospitality serves over 65,000 students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that comprise USC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with 43 restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our flourishing Trojan Family and our guests. 

We are seeking a Host/Hostess to join our rapidly growing team.

The Opportunity:

As the Host or Hostess, you have the opportunity to greet each of our guests with a friendly, welcoming, and helpful demeanor. You will be responsible for providing our exceptional customer service to the students, athletes, faculty, staff, and guests that visit our restaurant. The Host/Hostess will present himself (or herself) with professionalism and polish, helping us to set The Lab apart from other restaurants. Since you will be the first face that each guest sees, we want you to reflect the passion and experience of all of our team!

The Accountabilities:

  • Provide customer services to faculty, staff, students and guests. Meet and greet guests. Manage the seating of all guests with a friendly and helpful attitude. Conduct service transactions.

  • Monitor flow of walk-in guests and reservations as related to the availability of seating.

  • Provide basic food and beverage preparation service, as needed. Serve food and beverages to customers, as required.

  • Maintain the cleanliness of the facilities, equipment, and service-wear.

  • Assist in set-up and break-down of dining room, serving area, buffets, coffee stations, and product displays.

  • Stock and maintain all supplies, food items, and utensils, as required.

  • Assist servers by running food and beverages to tables, when required.

  • Assist in kitchen sanitation program. Comply with standard food handling and sanitation procedures.

  • Adhere to department service standards and to all health, safety and university rules and regulations.

  • Comply with all university policies and procedures and with all applicable local, state, and federal laws and regulations.

  • Report to station, ready to work at the time work assignment is scheduled to begin.

  • Perform other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The Qualifiers:

  • Education: High School Diploma.

  • Experience: 1 year.

  • Expertise:

    • Demonstrated customer service experience.

    • Experience working in a fast-paced restaurant environment.

    • Ability to communicate effectively in English.

    • Restaurant, private club, or banquet facility experience.

    • Ability to lift up to 50 pounds.

    • Presents oneself professionally, in line with higher education environment.

What We Prefer:

  • Associate’s Degree.

  • 2 years of experience.

  • Knowledge of proper cash handling procedures.

  • Ability to oversee student and/or temporary workers.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:

  • Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu.

  • Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment. 

  • Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!


Minimum Education: High school or equivalent
Minimum Experience: 1 year
Minimum Field of Expertise: Demonstrated customer service experience. Experience working in a fast paced working
environment. Ability to effectively communicate in English. Restaurant, private club, or banquet facility experience.


REQ20039943 Posted Date: 01/26/2017

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