IGA Support Specialist

• Provides operational and technical support for IGA processes and tools. Manages and troubleshoots LDAP group management system to ensure accurate group membership assignments and compliance. Monitors and maintains group management tools for automated LDAP Directory Service group assignments, resolving issues as they arise. Provides technical support for Unix user management, ensuring accurate identity and access configurations. Oversees the health and accuracy of the identity system of record platform, resolving any discrepancies in identity data.   

• Supports the integration and testing of updates and changes to IGA systems, maintaining operational readiness. Identifies, analyzes, and resolves IGA system incidents, ensuring minimal disruption to identity lifecycle processes. Follows standard operating procedures (SOPs) for all IGA-related tasks.  

• Collaborates with internal teams to address identity-related requests and ensure proper implementation of access controls. Ensures timely resolution of identity related issues.  

• Develops and updates documentation for IGA processes and SOPs, providing training to stakeholders as necessary. Maintains currency with IGA tools, processes and best practices to enhance operational efficiency.  

• Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics.

MINIMUM QUALIFICATIONS

Greatcandidates for the position of IGA Support Specialistwill meet the following qualifications:

• 2 years of experience in Identity and Access Management.

• A bachelor’s degree or combined experience and education as substitute for minimum education. 

• Experience with IGA tools.

• Familiarity with provisioning and de-provisioning processes, access certifications, and compliance workflows.

• Ability to perform routine maintenance and troubleshooting of IGA systems (e.g., SailPoint, Saviynt, Microsoft Entra, LDAP Directory Service).

• Basic knowledge of identity governance principles, including role-based access control and segregation of duties.

• Demonstrated problem-solving skills and attention to detail in supporting identity lifecycle operations.

• Excellent written and oral communication skills, and an exemplary attention to detail.

PREFERRED QUALIFICATIONS

Exceptional candidates for the position of IGA Support Specialistwill also bring the following qualifications or more:

• 4 years of related experience.

• Cyber certification (e.g., SailPoint IdentityNow Foundations, Microsoft Certified: Identity and Access Administrator Associate, or equivalent)

• Familiarity with provisioning and compliance workflows

• Experience with IGA systems

• Bachelor’s degree or equivalent combination of experience and education

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.

SALARY AND BENEFITS

The annual base salary range for this position is $47.77/hrto $54.17/hr. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here.

Join the USC cybersecurity team within an environment of innovation and excellence.