Imaging Systems Engineer I - IS Imaging Apps - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

The Imaging Systems Engineer, under general direction, is responsible for the day-to-day operation, administration, and support of all core clinical imaging systems (PACS, RIS, Voice Recognition) and ancillary systems. The Imaging Systems Engineer performs core imaging informatics system security maintenance, application maintenance, system maintenance, quality assurance, quality control, training, systems troubleshooting and coordination of system upgrades. The Imaging Systems Engineer works with organizational clinicians, staff, and vendors to facilitate connectivity to core clinical imaging systems, training, system modification and issue resolution. Responsibilities include: 90% Operational: Provide administration, support, installation, maintenance, management, and coordination of enterprise-wide Keck Clinical Imaging Systems. Provide off-hour on-call support for issues; apply expertise and independent judgment for full resolution. Work on assigned projects both independently and as part of a team. Provide on-call support. 10% Design: Assists with the design and may lead projects in the implementation and support of Keck Clinical Imaging Systems.; assist in ensuring stability and functionality of the assigned systems. Provide escalation support, troubleshooting and root-cause analysis of issues; assist in identifying and trouble-shooting information system problems, including isolating problems, recommending appropriate solutions and implementing solutions. Work closely with all IS teams to maintain Clinical Imaging Systems that are compliant with organizational standards and policies.

Essential Duties:

• Provide administration, support, installation, maintenance, management, and coordination of enterprise-wide Keck Clinical Imaging Systems and implement technical solutions and architecture.
• Evaluate, recommend, and deploy third-party client and server applications to meet evolving business requirements.
• Install and configure hardware and software consistent with organizational standards; Provide System Administration, Maintenance and Support for assigned Imaging Systems in coordination with Vendor Support.
• Follow established procedures in the creation of detailed Change Management documentation, and in planning and implementation of complex modifications to production environments.
• Provide after-hours and weekend support where necessary for a 24x7 system availability model.
• Timely and complete resolution of all tickets and service requests assigned.
• Follow established procedures in the creation of detailed Change Management documentation, and in planning and implementation of modifications to production infrastructure environments.
• Work directly with managers and direct reports to resolve problems, workflow issues, and equipment issues that impact imaging operations.
• Work with team members to troubleshoot and perform accurate root-cause analysis to resolve problems.
• Learn and provide support for additional IT systems and technical environments.
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelor's degree Degree in Engineering, Biomed, Computer Science or a related field

• OR the equivalent combination of experience and education that would demonstrate the capability to successfully perform the essential functions of this position.

• Req 1 year Experience supporting clinical imaging technology environments.
• Req 1 year Experience with installation, operations, maintenance, and support of minimum of 2 of the following systems: RIS, Radiology PACS, Cardiology PACS, Voice Dictation, Advanced Post Processing, RadOnc EMR, EKG/EEG, GI.
• Req Working level knowledge of DICOM, HL7 and IHE.
• Req Working level knowledge of Imaging Modalities (XR, US, MRI, CT, Nuclear, Mammo, EKG).

• Req Demonstrate basic competency and ability to support Imaging Informatics system interfaces.
• Req Knowledge of LAN/WAN, Wired/Wireless networking technologies.
• Req Knowledge of computer hardware (Advanced Workstations, Diagnostic monitors).
• Req Basic/Advanced competency with Microsoft Windows OS at Desktop/Server level.
• Req Detail oriented with strong organizational skills, ability to multitask and work in a dynamic, fast paced environment
• Req Strong analytical and problem solving skills combined with exceptional business acumen.
• Req Ability to work alone assertively completing projects by deadlines
• Req Ability to communicate effectively both orally and in writing.
• Req Able to establish and maintain effective working relationships with co-workers and others, interacting and maintaining a strong sense of teamwork and collaboration
• Req Must be able to interact effectively with Clinicians, Patients, Vendors, Peers, Staff and Management within the organization.
• Req Able to present professional telephone etiquette
• Req Able to respond quickly in emergency situations
• Req Able to provide on call 24/7 as needed.
• Req Able to travel to multiple service locations as requested.

Preferred Qualifications:

• Pref Certification - Job Relevant Certifications by PARCA: - Engineer I - Certified PACS Associate (CPAS) - Certified Imaging Informatics Professional (CIIP)

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $39.00 - $63.95. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.