Manager, Ambulatory Services (Ophthalmology) - Eye Institute Los Angeles Cl - Full Time 8 Hour Days (Exempt) (Non-Union))

The Ambulatory Services Manager for Ophthalmology provides oversight and direction of the patient care services for the USC Roski Eye Institute - Los Angeles and is responsible for managing the daily back-office operations of this multi-specialty group practice. Managerial functions include recruitment, supervision, and training of clinic and administrative clinic staff, providing and ensuring technical and diagnostic-testing support for ophthalmologists and optometrists, supervision of ophthalmic technicians, ophthalmic photographers, technical supervisors, clinic coordinators, visual field technicians, and maintenance of 23 patient examination rooms as well as the diagnostic department. Identifies areas for improvement and creates and executes solutions to improve delivery of patient care, clinic efficiency, and cost reduction. Develops and implements policies and procedures for quality improvement of the clinic, while ensuring policies for the University and Department are followed, including adherence to KNOWN service standards. Responsible for establishing an operational plan for efficient and cost-effective patient care services, in consultation with the Senior Clinical Manager, Service Line Director and Medical Director, and implementation of the operational plan. Assist the Senior Clinical Manager, Service Line Director, and Medical Director with the establishment of a plan to expand patient care through the recruitment of additional faculty members and the incorporation of new equipment and services into clinical activities.

Essential Duties:

• HR/ Professional Development Management: Manages all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinic and administrative clinic staff to ensure compliance with hospital policies. Maintains staff records. Recommends for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities. Facilitates training, certification, and professional development of clinical, diagnostic, and administrative personnel. Provides technical training to new ophthalmologists, optometrists, residents, fellows, and medical students. Ensure 100% attendance by staff at mandatory education and training programs. Monitors progress of new hires and ensures they advance to competent, independent practice in a timely manner.
• Process Improvement and Compliance Management: Participates in policy formation, long-range planning, and policymaking for the hospital and the department. Develops and implements clinical, diagnostic, and administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation, as needed. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff. Collaborates with the Environmental Services, Infection Prevention, and the Central Sterilization Processing Department, and serves as a resource for ensuring environment of care best practices. Displays understanding of governing regulations, Title 22, and JCAHO requirements, defining, and maintaining the standards of ambulatory practice while ensuring consistency with the hospital standards. Contributes to the development and implementation of a unit-based performance improvement program which complies with JCAHO, Title 22, and other applicable regulatory agencies. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
• Patient and Provider Quality Management: Directs and coordinates patient care programs. Oversees activities of quality assurance programs for patient care provided by unit. Serve as a resource to patients, faculty, referring providers and staff for the resolution of administrative and clinical issues relating to patient care including physician accessibility, effective interactions with staff and billing concerns. Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinic and administrative clinic staff members, as requested. Investigates and resolves incidents and complaints or suggestions from providers, patients, visitors, and staff. Completes and follows up on SRM(s) as needed. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
• Data collection and analysis, as requested by Faculty or Administration.
• Perform other duties or projects, as assigned, or requested.

Required Qualifications:

• Req Bachelor’s Degree In a related field

• Combined experience/education, as substitute for minimum education

• Req 5 years Ophthalmology service experience.
• Req 3-5 years Experience in managing people and day-to-day operations.
• Req Strong critical and strategic thinking, analytical and planning skills.
• Req Proficient in computer skills, Microsoft Office, and Internet use.
• Req Excellent interpersonal skills; ability to motivate and challenge staff; sound decision-making skills; high frustration and ambiguity tolerance; ability to bridge the gap between administrative demands and clinical needs.
• Req Ability to identify and define complex problems and develop and implement solutions for quality and process improvement.
• Req Skill in supervising staff including, but not limited to recruitment; training; organizing workflow to accomplish established objectives; delegating responsibility; evaluating effectiveness; and administering necessary discipline.
• Req Skill in setting goals which accurately reflect the relative importance of job responsibilities and the strategic priorities of the clinic and organization.
• Req Verbal skills sufficient to promote pleasant and effective interactions with patients, staff, doctors, and the public.
• Req Written skills sufficient to compose correspondence that communicates analytically, logically and concisely, using correct grammar, punctuation and spelling.

Preferred Qualifications:

• Pref Experience working in a university-based medical facility/academic teaching environment.
• Pref Experience serving as an Ophthalmic Photographer in clinical trials, hospital, academic or like institution(s).
• Pref Ultrasound or electrophysiology experience.
• Pref Certified Ophthalmic Assistant (COA)

Required Licenses/Certifications:

• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association
• Req Certified Retinal Angiographer Certification If no certification upon hired, must obtained within 18 months of hire and maintained by renewal before expiration date.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $95,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.