Information Technology Services
At Information Technology Services, our goal is to be the university's trusted business partner by creating a culture of exceptional customer service. Bringing together a team of diverse and talented professionals, we provide the central IT services that support USC's schools, hospitals, research centers, and administrative units. Through our recently launched digital transformation initiatives, we aim to develop an environment of continuous service improvement, founded on cross-functional teamwork, industry best practices, innovation, and commitment to the customer experience.
Manager, Organizational Change ManagementApply Engagement, Culture & Communications ITS Los Angeles, California
The University of Southern California (USC) is embarking on a major program to enhance our cybersecurity capabilities through effective implementation of Secure USC enterprise services. One key component is an initiative to enhance awareness and capability through improved adoption of best practices in cybersecurity. We are currently seeking a Organizational Change Management (OCM) Manager to join the Secure|USC Program team within the Information Technology Services (ITS) division. The OCM Manager will be responsible for defining, framing and structuring the organizational change management strategy for the Secure|USC initiatives, assuring consistent application of OCM processes, policies and execution. The ideal candidate must possess at least 7 years of experience supporting OCM in large, complex projects as well as experience building and managing high-performing teams. Ten years of experience in change management and/or project management as well as knowledge and experience with Prosci principles, methodologies and tools are strongly preferred.
This is a fixed-term position with an anticipated end date of June 30, 2022. Please note that these are full-time role eligible for benefits, including medical, dental, and vision plans.
The Information Technology Services’ (ITS) vision aligns strategy, business, and services; affirms ITS cultural values; empowers cross-functional teamwork; embraces world-class best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing customer base, training in the latest technologies for its highly productive and motivated workforce, outstanding customer experience, and technology services that are aligned with the university’s mission to provide exceptional learning opportunities for students. ITS is creating a workplace where employees can develop cutting-edge skills, take pride in the services they provide, and have access to the roles and career paths that align to their abilities and potential.
We are looking for top talent to join us on our journey.
USC’s ITS organization represents a diverse and talented team, committed to supporting a collaborative culture and delivering secure and innovative IT services, core to the mission of USC. ITS values accountability, excellence, and commitment to exceptional customer experience. ITS strives for a supportive and inclusive culture that encourages employees to do their best work every day and where individuals are recognized and celebrated for their contributions.
USC is the leading private research university in Los Angeles—a global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
Come join the ITS team and work as a trusted partner in shaping an environment of innovation and excellence for the university.
The candidate for the position of Organizational Change Management (OCM) Manager must meet the following qualifications:
Bachelor’s degree in business administration, organization development, communication or related discipline.
7 years of experience supporting OCM in large, complex projects
5 years of experience building and managing teams
Knowledge of change management models and practices
Experience with successful deliveries of change management in the disciplines of change management methodology, job or role design, stakeholder engagement, sponsorship alignment, communication planning, training or performance support and organizational readiness
Excellent facilitation skills and proven track record of building strong collaborative relationships with senior stakeholders
Experience in leadership/management roles, providing feedback, assessment, encouragement and support
Strong project management and organizational skills, able to manage several projects and deadlines simultaneously
Ability to think strategically and serve as a thought-partner to the senior executives
Exceptional written and oral communications skills, able to synthesize complex materials and craft creative, persuasive messaging for varied audiences
Experience supporting customer needs and articulating strategies motivating others to action
Proven ability to interpret, comply with and enforce pertinent policies, procedures, regulations, and requirements
Ability to manage necessary resources to resolve problems in a timely and effective manner. Ability to understand and work with large, complex systems
Proficiency with Microsoft Office
Strong oral and written communication skills
Ability to multitask, interact with multiple stakeholders and navigate changing priorities.
Ability to fluctuate between learning, teaching and head-down mindset
The ideal candidate for the position of Organizational Change Management (OCM) Manager has the following qualifications:
Bachelor’s Master’s Degree.
10 years of relevant change management and/or project management experience.
Experience in Security, Technology, Software, and/or software-as-a-service (SaaS) companies.
Experience with system implementations, especially involving software-as-a-service (SaaS) solutions, or business transformation projects.
Experience with Agile hybrid delivery and extending or modifying methodologies.
Experience in managing a deployment or optimization of the Secure USC feature sets.
Experience with the higher education and/or a large matrixed organization.
THE WORK YOU WILL DO
The Organizational Change Management (OCM) Manager will be responsible for defining, framing and structuring the organizational change management strategy for department initiatives, assuring consistent application of OCM processes, policies and execution.
The Organizational Change Management (OCM) Manager:
Partners with project or program manager to ensure that OCM objectives are supportive of and integrated with overall project plans, and are achieved on-time and within budget. Creates overall OCM plan, including communication, manager and executive coaching, training and resistance mitigation plans. Assures consistent application of OCM strategy while allowing appropriate flexibility on approaches and tactics to meet distinctive functional or departmental needs.
Consolidates information from OCM leads and team members on potential and emerging risks and resistance. Develops and directs program-wide mitigation strategies, escalating major issues and advising executives on their resolution. Creates and implements procedures to evaluate the achievement of a project or initiative’s goals and assesses the effectiveness of the OCM strategy, adjusts the OCM plans to respond to results, and shares outcomes with project leadership and sponsors.
Develops and implements processes to determine adoption and utilization of new systems and procedures at the conclusion of projects. Documents lessons learned and recommendations for future initiatives. Works with project leadership to develop, sponsor and change advocate coalitions. Establishes productive working relationships with key stakeholders to ensure engagement and support of program objectives. Engages and coaches project sponsors and other key executives in change efforts. Develops strategies for establishing and managing change advocate networks and other interventions to build community support for change efforts.
Manages team members developing appropriate organizational change management (OCM) strategies for large, significant and complex initiatives. Partners with leadership to confirm needs and lead sourcing efforts accordingly. Manages staff development and fosters team member accountability. Monitors and reports regularly on change efforts and progress. Maintains open lines of communication with organizational and university stakeholders.
Drives organizational change through varied interactive channels. Provides thought leadership and OCM guidance enabling implementation of sustained transformations. Cultivates strong relationships with customers, partners, and stakeholders to ensure delivery of consistent, reliable service to varied university stakeholders. Works with leaders to develop and manage holistic strategies for delivering quality service.
Maintains currency with industry standards, best practices, and trends in higher education. Leads continual improvements to increase the effectiveness of change activities. Analyzes varied and potentially conflicting data sources and draws appropriate conclusions to inform decision making. Balances interests of multiple stakeholders.
Contributes to an inclusive environment, building and maintaining strong cross-functional relationships and a deep understanding of organizational and university cultures. Upholds the principles of the USC Code of Ethics. Demonstrates alignment to strategic plans of the organization and university through words, actions and ideas.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
Minimum Education: Bachelor's degree. Combined experience/education as substitute for minimum education. Minimum Experience: 7 years Minimum Field of Expertise: Seven years’ experience in human resources and/or talent management. Knowledge of change management models and practices. Experience with successful deliveries of change management in the disciplines of change management methodology, job or role design, stakeholder engagement, sponsorship alignment, communication planning, training or performance support and organizational readiness. Excellent facilitation skills and proven track record of building strong collaborative relationships with senior stakeholders. Experience in leadership/management roles, providing feedback, assessment, encouragement and support. Strong project management and organizational skills, able to manage several projects and deadlines simultaneously. Ability to think strategically and serve as a thought-partner to the senior executives. Exceptional written and oral communications skills, able to synthesize complex materials and craft creative, persuasive messaging for varied audiences. Copyediting experience and familiarity with AP style. Experience supporting customer needs and articulating strategies motivating others to action. Proven ability to interpret, comply with and enforce pertinent policies, procedures, regulations, and requirements. Ability to manage necessary resources to resolve problems in a timely and effective manner. Ability to understand and work with large, complex systems. Proficiency with Microsoft Office.
REQ20093683 Posted Date: 10/16/2020 Apply