Manager, Strategic Operations and Program Planning - Consumer Solutions and Access Administration - Full Time 8 Hour Days (Exempt) (Non-Union)

The Strategic Operations and Program Manager supports Keck Medicine of USC by facilitating clinical program planning and service line development from a strategic operations perspective and shaping the implementation of Keck Medicine of USC's. The Manager collaborates with senior leaders, strategy and operations experts, and stakeholders across the health system to support the achievement of health system goals which span multiple entities. The Manager supports Keck Medicine's vision to operationalize service lines and clinical programs across the enterprise. This role is deeply connected to enterprise strategic business planning efforts, with a focus on organizing the key leaders and operations across the health system to support operational success. Manages the analysis of the organization's business operations to ensure strategic initiatives are aligned with departmental and organizational objectives in the development of new service lines and programs. This leader maintains trusted relationships and partners effectively with internal and external stakeholders to shape and define a roadmap, gain agreement for the strategy, establish an implementation plan, and monitor key metrics. Focus on improving efficiency, identifying opportunities for optimization, and providing data-driven insights to support strategic decision-making. They will support multiple program workstreams and new service lines implementation and transitioning to stakeholders while maintaining communication and facilitating key strategic decisions amongst senior leaders at the health system. The Manager may also be asked to support senior university and health system leadership in time-sensitive or highly confidential matters. The Manager supports change management efforts by ensuring stakeholder engagement in planning, implementation, and monitoring activities to drive sustainable program growth.

Essential Duties:

• Drives planning efforts to support the implementation of USC Care’s strategic goals for new programs, partners, and geographies across the enterprise; working closely with strategic and operational leads over ambulatory and systemwide integrations and acquisitions.
• Support forecasting and planning activities by providing data-driven insights and assisting in developing business forecasts and models.
• Acts as core liaison between program/project teams and enterprise-wide leadership. Monitors and tracks risk and issues and performs qualitative analyses to track mitigation plans; works with cross-functional groups to mitigate and escalate risks to senior leadership as needed. Evaluate operational risks, develop risk mitigation strategies, and implement risk management practices to safeguard business operations.
• Demonstrates extensive project management expertise to ensure development and implementation of detailed project plans, inclusive of input and engagement from internal and external stakeholders as appropriate. Develops detailed project management plans to drive predictable results (track performance and results of programs), revises plan as appropriate, provides regular status updates and develops/maintains project deliverables
• Demonstrates expertise in change management principles and tools, utilizes best practice to guide teams in navigating change to support successful project implementation and operational success.
• Operationally implements protocols, processes, and procedures to improve operations. This includes a deep understanding of metrics.
• Connects strategy with business operations, drawing from disciplines such as strategy development, business analysis, process management, operations and systems analysis. Continually partners with strategy team to review industry trends and formulate recommendations to executive leaders, works with operations teams to implement new programs and quality improvement initiatives. Displays strong leadership and sound organizational skills, building relationships with operations and local leaders to develop working knowledge in clinical service areas. Serves as an internal consultant to inform our current and future operational needs alongside business strategies. Possesses strong executive presence and develops trusted relationships with executive leaders across the health system.
• Facilitates alignment on core project metrics and/or KPIs; oversees monitoring and sharing of performance data to support adherence and continuous improvement.
• Supports efforts to ensure data accuracy across USC Care, including MARS, and other data sources as relevant, working with Directors to provide consistent and regular updates. Partners with Operational leads to ensure data accuracy within ambulatory reporting tools and create new tools as necessary.
• Collaborates with finance team in development of proformas related to business operations, budgeting, and cost management.
• Audits and maintains reports to detail findings and support proposal changes.
• Regularly reviews policy and process changes impacting training documentation to ensure alignment with operational practices.
• Supervises and develops a team of project specialists, analysts, liaisons, project managers, and MHA residents.
• Evaluates the performance of each team member to ensure content development and delivery meet established standards.
• Provides appropriate direction and leads in the execution of goals and objectives. Empowers. Ensures there is a culture where dialogue and questions are welcomed and addressed in a collaborative way.
• Perform other duties as assign.

Required Qualifications:

• Req Bachelor’s Degree In a related field

• Req 3-5 years Experience in a program management or relevant field
• Req Experience In a healthcare environment

• Req Demonstrated excellent interpersonal organizational, and oral and written communication skills.
• Req Ability to multi-task, implement procedures, policies and establish efficient workflows.
• Req Proficiency of both theoretical and practical aspects of project management including tools and techniques
• Req Strategic planning and critical thinking skills for problem solving and identification of solutions
• Req Ability to facilitate working sessions with large, cross-functional, multidisciplinary teams
• Req Broad knowledge in leading project teams
• Req Experience with Microsoft solutions (including PowerPoint and Visio)

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $81,120.00 - $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.