Modern Device Management Administrator

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, staff, and students that make the university a great place to work.  

As a community of Dornsife College “we are committed to the creation, preservation, and communication of fundamental knowledge in all its forms…as well as a lifelong passion for learning and a commitment to the betterment of society.”  The academic mission of Dornsife College can only be realized to its fullest potential when we build and protect a representative, equitable, inclusive culture of scholarship for students, faculty, and staff.  This is not done through initiatives but by embedding these values into the everyday interactions, relationships, policies, and practices of the College.  What is required is a seamless integration of the tenets of equity and inclusivity into every facet of academic life.  If we want our scholars, staff, and students to be able to give their very best, we must create an academic environment that portends success.  

Success is possible when every member of the Dornsife community owns their role as a steward of the culture in which we learn, research, and work; when we believe that it is because of who we are that we are able to do what we do: achieve excellence, together. 

Achieving a robust and inclusive academic culture requires more than just the completion of a task, but includes that person’s capacity to contribute positively to the relationships and culture of their office or department.  Therefore, any applicant seeking to advance the mission of Dornsife College should also be assessed on their capacities beyond the technical elements of their work, and demonstrate an understanding of their impact on others, and to articulate how they contribute positively to those around them.

USC’s Dana and David Dornsife College of Letters, Arts & Sciences is seeking a Modern Device Management Administrator to join its Dornsife Technology Services team. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences, and natural sciences.

The Modern Device Management Administrator will work under the direction of the Associate Director of Technology Support Services to customize and maintain multiple endpoint device management and security solutions.  The successful candidate will be responsible for customizing, packaging, testing, and deploying new software, updates, patches and upgrades, as well as monitoring and remediating security vulnerabilities.

Candidates should be familiar with or have relevant certifications for Microsoft Intune, Microsoft System Center Configuration Server, Microsoft Active Directory, Microsoft Azure Active Directory, Cisco Meraki Systems Manager, SentinelOne, Papercut, or similar.

Preferred Qualifications:

• Bachelor's Degree
• 2 years relevant work experience

• Previous systems programming and/or technical support experience preferred.

  Familiarity with or certifications for Microsoft Intune, Microsoft System Center Configuration Server, Microsoft Active Directory, Microsoft Azure Active Directory, Cisco Meraki Systems Manager, SentinelOne, Papercut, or similar.

Job Accountabilities:

• Customize and maintain device management solutions by proactively customizing, packaging, testing, and deploying new software, updates, patches, policies, configurations, and upgrades to endpoint devices.
• Monitor security console and proactively remediate vulnerabilities with patching or other remedies. Refers more complex incidents to appropriate staff for resolution.
• Assists in administration of application servers providing user support services.
• Assists in design, programming, and installation of new management solutions and environments.
• Assigns, modifies, and deletes user accounts and resolves security access problems; maintains integrity of the security system.
• Participates in developing documentation for systems administration procedures.

Salary range: The hourly rate range for this position is $36.86 -$44.49. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

The University of Southern California is an Equal Opportunity Employer that Values Diversity.

Minimum Education: Bachelor's degree Addtional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 1 year Minimum Skills: Entry level understanding of and experience with systems administration, backups, operating systems programming languages and associated hardware platforms. Preferred Education: Bachelor's degree Preferred Experience: 2 years Preferred Skills: Previous systems programming and/or technical support experience preferred.