Online Programs Manager

The mission of the USC Suzanne Dworak-Peck School of Social Work is to improve the well-being of vulnerable individuals and communities, advance social and economic justice, and eradicate pressing societal problems in complex and culturally diverse urban environments throughout Southern California, the nation, and the world. Our mission is achieved by providing students with experiential, practice, and competency-based learning, and culturally responsive training that is informed by evidence and best practices.

The USC Suzanne Dworak-Peck School of Social Work, Office of Academic Affairs is seeking an Online Programs Manager.   

The Online Programs Manager leads the operations of multiple online/hybrid programs that offer the Master of Social Work (MSW), Master of Science in Nursing-Family Nurse Practitioner (MSN-FNP), Doctor of Social Work (DSW), and graduate certificate courses.  The Director manages operational and administrative functions including scheduling, evaluation, policy, and personnel administration.  The Director contributes to the design of online programming, policies, and strategic planning efforts.

The Manager of Online Operations is a full-time position. Responsibilities include, but are not limited to:

• Manage all operations related to the partnership with USC Online; measure performance of programmatic goals and proactively establish targets for improvement
• Partner with faculty program directors, as well as other leadership at the school to ensure program success
• Provide leadership for collaborative decision-making related to all operational and administrative components including curriculum, admissions and post-enrollment services as well as learning/instructional design, course development, faculty and staff engagement, quality assurance, and outcomes assessment.
• Participate and implement strategic planning for curriculum development
• Effectively build and manage relationships across the school and university; act as the relationship manager for USC Online and leverage the relationship to assist with maintaining efficient operational processes
• Manage internal partners responsible for other operational areas associated with the program (e.g. marketing and technology)
• Directly manage Online Programs staff
• Serve as subject matter expert for market space and curriculum for the school

JOB QUALIFICATIONS:

Minimum Education:

• Bachelor’s degree or combined experience/education as a substitute for minimum education

Minimum Experience:

• 3 years

Preferred Qualifications:

• Master’s degree
• Demonstrated expertise in operational and administrative leadership for online graduate programs, preferably in social work or related disciplines.
• Skilled in learning/instructional design, course development, faculty and staff engagement, quality assurance, and outcomes assessment.
• 7-10 years’ experience managing internal and/or external partners and leading large scale internal operations

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

The annual base salary range for this position is $105,784.10 - $120,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations

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Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 3 years Minimum Field of Expertise: Directly related professional and supervisory experience in area of program specialization