Payment Processor

In the ever expanding city of Los Angeles, Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need, operating parking structures, busses, student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan, Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services, Transportation is always looking for new ways to make USC safer and more convenient for students, athletes, faculty, staff, and visitors.

We are seeking a Payment Processor to join our rapidly growing team.

The Opportunity:

As our Payment Processor, you will be on the front line of our team, ensuring that University regulations are followed and Transportation continues to provide exceptional customer service. Your knowledge of University regulations and your ability to communicate these effectively to our customers will be crucial to your success. It will be vital to ensure you maintain a smiling, friendly demeanor, so that our guests are happy to return!

The Accountabilities:

• Accept, document, and issue requested receipts for payments made in person, over the phone, online, or through the mail. Verify signatures on all documents, transactions, or other paperwork. Examine currency for counterfeiting.

• Monitor assigned accounts and respond to inquiries regarding charges, balances, due dates, and late fees. Research payment posting issues, such as misapplied payments, missing items, or duplicate payments. Process necessary adjustments or corrections. Generate deferments when necessary.

• Manage customer accounts and resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Escalate difficult or complex problems to manager, as necessary.

• Prepare bank deposits, checking for accuracy and reconciling any errors, as required. Create financial reports, as requested.

• Ensure compliance with all University and department policies and procedures and Federal guidelines with respect to disbursal of any refund, loan check, or any other type of monetary transaction involving student accounts. Advise management of inconsistencies with and recommend modifications to department policies and procedures.

• Reports any maintenance issues for parking lots/ structures, safety/suspicious behavior. This includes communication with dispatch regarding their location, status and calls for service lo cite specific illegally parked cars and submitting work orders to Facilities Services as needed.

• Receives approval and coordinates impound (boot) of vehicles with 3 or more outstanding violations and entering all information into T2 Flex Systems, our law enforcement records management system.

• Assists in providing motorist services to the University community and the public such as directing individuals to available parking and specific buildings/departments on campus, assisting visitors and registered users or the campus parking system in understanding regulations and the availability or parking in all areas of the campus, and jump-starting vehicles

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Experience: High School Diploma.

• Experience: 6 months – 1 year.

• Expertise:

  • Knowledge of applicable federal, state, local, and University laws and policies.

  • Demonstrated customer service skills.

  • Ability to handle and balance cash, as well as ability to process or learn to process credit card payments and transactions.

  • Strong math skills.

  • Strong data entry skills with ability to process high volumes of transactions accurately.

  • Basic accounting.

  • Ability to communicate effectively in English.

  • Presents oneself professionally, in line with higher education environment.

What We Prefer:

• 1 year of customer service experience in fast-paced transportation environment.

• Ability to oversee student, temporary, and/or resource workers.

• Cash handling experience in similar environment.

• Ability to collect and analyze data.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research.

Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $23.63. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Minimum Education: High school or equivalent Combined experience/education as substitute for minimum education Minimum Experience: 6 - 12 months Minimum Field of Expertise: Ability to handle and balance cash. Ability to process or learn to process credit card payments and transactions. Strong math skills. Strong data entry skills with ability to process high volumes of transactions accurately. Basic accounting. Proficiency in Word. Proficiency in Excel.