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Public Safety Communications Operator IApply Department of Public Safety Los Angeles, California
Performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community, Public Safety personnel, and all other emergency and non-emergency services available at the university and in the surrounding community.
We seek a Public Safety Communications Operator I to join our dynamic team. The Public Safety Communications Operator I performs multiple functions in the Communications Center in support of various department personnel at the University Park Campus, Health Sciences Campus, and University Parking Center. Receives calls for service from faculty, staff, students and guests, and dispatches the appropriate department personnel via radio communications equipment. Serves as a vital link between the service community, Public Safety personnel, and all other emergency and nonemergency services available at the university and in the surrounding community.
• Receives emergency calls requesting police, fire, and rescue assistance.
• Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service.
• Maintains a record of all calls and radio messages. Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units. Prepares appropriate management reports of calls.
• Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment.
• Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department, and other agencies.
• Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed.
• High school diploma or equivalent
• 6-12 months related experience
• Ability to type 30 net words per minute.
• Working knowledge of computer input and retrieval functions.
• Excellent verbal and written communication skills.
• Skilled in listening and interviewing and the ability to make instantaneous decisions based on minimal information.
• Skilled in controlling emotions and ability to work under pressure
• Related Undergraduate Study and previous switchboard or radio communications experience preferred.
• Working knowledge of two-way radio communications procedures.
• General knowledge of campus and surrounding area geography.
• Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment.
• Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases.
Must be able to work varied days and rotating shifts: 8 hours per day, 5 days a week, 40 hours per week. Must be able to report for work in case of emergencies.
The hourly rate for this full time position is $21.91 and you are eligible for over-time. The compensation program is referred to as a Step Rate Plan. An employee will hire in at Step 1 and move to successive steps until they’ve reached the top step. Hourly employees are paid on a bi-weekly pay cycle.
The following are the steps that you will have to go through during the selection process. Successful completion of all steps in the selection process is required. You will be notified, via email, of your results after each step you complete. Please be prepared for the selection process to take between three to six months to complete.
• STEP 1: Application – All applicants must complete the online employment application and submit a resume and cover letter. Applicants who are assessed as meeting the position qualifications and desired background experience will be contacted to continue in the selection process.
• STEP 2: Test – The test will consist of an integrity test and CritiCall test.
• STEP 3: Oral Interview – The oral interview will be conducted by a panel to assess your knowledge, education, experience, and general ability to successfully perform in the position.
• STEP 4: Background Screening – The background screening will be conducted by HireRight which consists of a criminal background check, SSN Trace, Motor Vehicle Record, National Sex Offender Registry, Employment Verification, Education Verification and Military Service.
• STEP 5: Psychological Evaluation – The Psychological Evaluation consists of an individual oral interview and evaluation by a licensed psychologist on factors related to successful performance in the job.
• STEP 6: Medical Exam – The medical exam consists of a job related pre-placement physical exam which includes a drug test, TB skin test, hearing and vision testing.
The University of Southern California is an Equal Opportunity Employer.
Minimum Education: High school or equivalent
Minimum Experience: 6 - 12 months
Minimum Field of Expertise: Experience in related field. Ability to type 30 net words per minute. Working knowledge of computer input and retrieval functions.
REQ20040365 Posted Date: 06/20/2017 Apply