Resource Employee

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.  

As a community of Dornsife College “we are committed to the creation, preservation, and communication of fundamental knowledge in all its forms…as well as a lifelong passion for learning and a commitment to the betterment of society.”  The academic mission of Dornsife College can only be realized to its fullest potential when we build and protect a representative, equitable, inclusive culture of scholarship for students, faculty, and staff.  This is not done through initiatives but by embedding these values into the everyday interactions, relationships, policies, and practices of the College.  What is required is a seamless integration of the tenets of equity and inclusivity into every facet of academic life.  If we want our scholars, staff, and students to be able to give their very best, we must create an academic environment that portends success.  

Success is possible when every member of the Dornsife community owns their role as a steward of the culture in which we learn, research, and work; when we believe that it is because of who we are that we are able to do what we do: achieve excellence, together. 

Achieving a robust and inclusive academic culture requires more than just the completion of a task, but includes that person’s capacity to contribute positively to the relationships and culture of their office or department.  Therefore, any applicant seeking to advance the mission of Dornsife College should also be assessed on their capacities beyond the technical elements of their work, and demonstrate an understanding of their impact on others, and to articulate how they contribute positively to those around them.

The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Resource Employee in the Welcome Center at the Dornsife Business Office.The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences.

If you enjoy interacting with a dynamic group of people, embrace challenge, and have a positive and team-oriented Fight On spirit, do not miss this exciting career opportunity! In this role, you will have an opportunity to deliver top-notch customer service to the college’s faculty, staff and students through our Welcome Center as you support the hiring process for both domestic and international hires.

Responsibilities:

• This role responds to a variety of in-person customer inquiries and concerns at our front counter, incoming customer telephone calls, emails and other inquiries. As a Resource Employee, you will be facilitating the onboarding process for Dornsife Faculty, Staff, Postdoctoral and Student hires.
• Main duties include completion of form I-9, assisting with international work authorization paperwork within our Glacier system, validation of entries into Workday system of record; will also work closely with HR/Payroll analysts and other pertinent business office units as applicable. 
• Ability to review documents for accuracy and completeness is essential.

Preferred Qualifications:

• This candidate should have at least one (1) year of I-9 processing and onboarding experience, preferably with a related educational background. 
• The right candidate thrives in a diverse, high-volume and fast-paced environment and possesses creative and analytical problem-solving skills. 
• Excellent communication (written and oral) and interpersonal skills are essential. 
• Knowledge of and experience in Workday software, payroll/HR, and experience in an academic environment is preferred but not required. 

Hourly range: The hourly rate range for this position is $26.45-$29.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
  
  

The University of Southern California is an Equal Opportunity Employer that Values Diversity.

Minimum Education: High school or equivalent Minimum Experience: 1 year Minimum Field of Expertise: Skilled in payroll or personnel processing with knowledge of applicable regulations