Salesforce Technical Project Manager 

USC Provost IT is seeking a Technical Project Specialist (Project Manager) to join our growing team. This position will be a key member of an innovative and customer-focused department responsible for leading efforts to modernize USC’s Enrollment Services Division onto the Salesforce platform. It will coordinate across Enrollment Services Division units, work with technical and nontechnical teams, manage project components, coordinate status updates, and collaborate with constituents on their technical and operational needs.

The Work

You will work on leading efforts to onboard USC’s Enrollment Services Division onto the Salesforce platform, including the case management, knowledge, and marketing components. As part of this project, you will collaborate with academic and administrative colleagues across various units, as well as with external implementation partners, to manage project deliverables, provide project status updates, collect and analyze user feedback, create and organize training materials, and more. This work will also involve working with technical and nontechnical colleagues to perform business analysis, implementation, and other key project management responsibilities to support the new platform both pre- and post-launch. You will partner with other colleagues to coordinate data feeds, integrations, manage meetings and bring others together to form a consensus on key project decisions and deliverables.

About USC & The Office of the Provost

Founded in 1880, the University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business, USC is at the center of modern innovation and breakthroughs in science, the arts, medicine, engineering, and nearly every field in between.

USC is the largest private research university on the West Coast, and the largest private employer in Los Angeles. We have almost 30,000 faculty and staff members as well as 46,000 students who come to USC from 135 countries around the world. We are consistently ranked as one of The Chronicle of Higher Education’s “Great Colleges to Work For” and are proud to offer excellent benefits to compliment a dynamic and collaborative work environment where everyone can develop new skills and reach their highest potential. By joining USC as an employee, you will be a part of the Trojan Family – a lifelong and worldwide network of other staff, faculty, students, and over 400,000 living alumni all around the world who support one another and change the world each and every day.

Within USC, the Office of the Provost provides academic leadership to the University and oversees all academic programs and support functions, including USC’s twenty-three schools and academic units, research, faculty affairs, student affairs, academic planning, museums and galleries, global initiatives, religious life, campus wellness, and much more.

About Our Team

USC Provost IT is the information technology services department of the USC Office of the Provost. We provide various IT services, including infrastructure and application services, technical support, and software engineering and cloud applications, to nearly 100 University divisions, departments, and offices. We take pride in partnering with business and academic units to deliver reliable,

effective, and secure information technology solutions which empower users and improve business processes, redefining how IT is delivered within higher education.

Our projects include initiatives related to data analytics and databases, cloud applications and infrastructure, websites and web development, next-gen infrastructure, cybersecurity, and much more. We emphasize closely partnering with the faculty, staff, and students that we support in order to advance the University’s missions of teaching, research and patient care.

While we are based out of the Office of the Provost, our team leads key strategic technology initiatives that have an impact across the entire University. We support USC’s senior leadership team as well as clients across our campuses on projects large and small. Our team members come from diverse backgrounds and enjoy working together to create solutions that delight our clients, push the boundaries of technology, and move the University forward. We like to have fun in everything we do and are fans of curiosity and continuous improvement as well as learning, mentoring, and professional development. We enjoy cultivating a culture of innovation and we are excited to be growing our team to help support the ascent of USC as a world-class research university.

Other Job Accountabilities

· Provides a variety of IT consulting services in areas such as specialized software, hardware, data access/analysis, and research. Provides support for specialized software/data installation, configuration and planning. Investigates and analyzes various specialized computing options and solutions.

· Researches, gathers, organizes and summarizes data for special technology projects. Develops, evaluates, recommends and implements procedures for data acquisition, management and quality control. Analyzes data for trends or conclusions and presents results and recommendations to management.

· Serves as key resource for specialized technology project information. Interfaces with faculty, staff, and/or external contacts necessary to complete assignments. Resolves problems and/or questions referred by project staff or administrators.

· Executes within all areas of systems integration, hardware selection and configuration, prototype development, systems configurations, software/data installation and system software.

· Interacts with hardware and software vendors to establish or maintain supportive relations. Conducts side-by-side vendor comparisons, formulates performance criteria, and submits benchmark analysis reports with departmental usage recommendations.

· Conducts research on new technologies as requested. Tests and approves new software features and data pipelines implementations. Coordinates with Stakeholders, vendors and various IT teams on application releases.

· Assists with project budget development. Monitors and reconciles budget activity. Analyzes variances and provides projections. Prepares financial reports, as needed.

· Prepares status reports on specialized technology project plans, progress and results of activities. Develops, enhances and maintains information systems to support project operations.

· Stays informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars.

· Performs other duties as assigned or requested. The university reserves the right to add or change duties at any time.

Preferred Qualifications

· Education: Must have a Bachelor’s degree or an equivalent combination of education, training, and experience

· Experience: Minimum of 2 years of experience with designing, modifying, operating, installing, and maintaining IT software, with additional experience in project management

· Demonstrated experience with applications/systems development methodologies

· Demonstrated experience with enterprise/information architecture

· Demonstrated experience with project management techniques and tools such as Jira, Monday, and ServiceNow, etc.

· Demonstrated experience in software quality control and assurance

· Demonstrated experience with database design tools and usability engineering, and tools such as Miro, MURAL, Lucidchart, etc.

· Preferred familiarity with Salesforce CRM

· Must possess strong written and verbal communication skills

· Ability to coordinate multiple projects and adjust to changing priorities in a fast-paced environment.

· Typically possesses experience in higher education.

· Demonstrated strong personal mastery, including ethics, interpersonal skills, and engage in continuous learning.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

The hourly rate range for this position is $44.90 - $58.43. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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Minimum Education: - Bachelor's degree - Combined experience/education as substitute for minimum education Minimum Experience: - 2 years Minimum Field of Expertise: - Expert skill-level and specialized experience in specialty area. Experience with the design, modification, operation, installation, and maintenance of IT equipment and systems as well as information technology project management.