Senior Audio Visual Manager

From fine dining restaurants to residential dining,USC Hospitalityserves thousands of students, athletes, faculty, and staff, as well as our many visitors. Hospitality is one of the six core business units that compriseUSC Auxiliary Services and one of the largest employers on campus. We are renowned for our fresh take on self-operated food concepts with restaurants between both campuses. The team at USC Hospitality is led by innovative executive chefs and directors who strive every day to craft nourishing and wholesome alternatives for our hungry Trojan Family and our guests. Students, faculty, staff, and visitors to the Trojan campus count on USC Hospitality to provide a fresh, made-to-order, nourishing meal. Amidst all of the hustle and bustle of student life, our eateries are the ideal social gathering locations to grab a quick bite or enjoy a group meal. We are driven to succeed by our commitment to uphold our six unifying values in Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.

We are seeking an Senior Audio-Visual Manager to join our rapidly growing team.

The Opportunity:

Our AV team is focused on creating unforgettable experience and providing exceptional customer service to our faculty, staff, students, and guests. You will lead the team to continued excellence in multimedia and audio-visual production. As a Senior Audio-Visual Manager, you will have a team to train, coach, monitor, and manage so that we grow stronger together and as individuals. We seek to exceed all expectations, and expect that this will be a priority for you.

The Accountabilities:

• Manage staff and operations of audio-visual and multimedia services department. Responsible for ordering, procurement, receipt, inventory, maintenance, delivery, and distribution of all audio-visual and multimedia equipment and related materials. Determine equipment needs for specific purposes. Determine pricing of audio-visual and multimedia services, as appropriate.

• Set goals and objectives for department operations and measure performance against objectives. Recommend changes or enhancements to department operations based on analyses and evaluation.

• Directly supervise at least tow full-time subordinate staff or equivalent. Recruit, screen, hire, orient, and train staff. Evaluate employee performance and provide guidance and feedback. Counsel, discipline, and/or terminate employees, as needed.

• Schedule, assign, and prioritize workloads. Set appropriate deadlines. Monitor employee performance on a day-to-day basis. Ensure timely completion of unit’s work. Resolve problems referred by staff and provide technical guidance, as required.

• Analyze and determine audio-visual and multimedia equipment needs for facility/department. Work with purchasing to determine availability, vendors, costs, etc. Determine priorities for new equipment purchases. Prepare reports and make recommendations regarding department usage of audio-visual and/or multimedia equipment.

• Coordinate acquisition of audio-visual and multimedia equipment through purchase, rental, loan, etc.

• Produce regular reports on revenue and/or expenses and forecast budgeting as it relates to audio-visual and multimedia equipment. Control labor costs for special installations and/or events, as appropriate.

• Develop and enforce standard operating policies and procedures for audio-visual and multimedia equipment usage. Ensure compliance with all applicable rules and regulations regarding maintenance and use of audio-visual and multimedia equipment.

• Oversee maintenance of equipment, including cleaning and minor repairs, if applicable. Arrange for repairs and schedule preventive maintenance that cannot be performed in-house.

• Conduct hands-on training for subordinate staff and/or users, as needed.

• Provide expert troubleshooting and advice on audio-visual and multimedia equipment.

• Maintain currency on latest products and trends by reading trade publications, attending seminars and trade shows, and developing and maintaining vendor contacts.

• Develop and implement security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinate security activities with University Public Safety Department. Promote and maintain standards for security conscious awareness and behavior. Maintain
  knowledge of university's crime prevention and suppression programs and services. Ensure dissemination of security related information to staff.

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

• Education: Specialized or technical training.

• Experience: 2 years.

• Expertise:

  • Directly related experience with the design, installation, and maintenance of audio-visual and multimedia hardware and software.

  • Ability to manage and prioritize multiple projects successfully.

  • Demonstrated interpersonal, critical thinking, and communication skills.

  • Ability to supervise other employees.

  • Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information, please visit the policy website

• In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.

What We Prefer:

• Preferred Education: Bachelor’s Degree.

• Preferred Experience: 3 year of related experience. Experience supervising, training, and coaching other employees.

The Trojan Family Rewards:

We pride ourselves in creating theBEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!