Senior Computer Consultant Specialist

ABOUT USC

USC is the leading private research university in Los Angeles—a global center for arts, technology, and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance. 

JOB SUMMARY

Provide specialized technical support for the access control, CCTV, and intrusion systems.  Provides leadership, guidance, and direction to staff, VAR’s and consultants.

RESPONSIBILITIES INCLUDE:

• Support and maintain the Lenel OnGuard access control system.
• Support and maintain the Genetec Security Desk video management system.
• Support and maintain the Manitou/Bosch intrusion system.
• Perform security assessments for University projects and job walks.
• Plan and perform systems upgrades.
• Coordinates specialized software and/or hardware installation, configuration, support and maintenance activities.
• Plans implementation of new, specialized software releases; determines impact of changes and methods of facilitating end user adjustment.
• Interacts with hardware and software vendors as well as outside technical support providers/consultants to establish competitive pricing, warranties, etc. and maintain supportive relations for critical functionality of applicable products.
• Provides leadership in the provision of long-term, expert consulting and growth planning services in specialized computing areas.  Researches and investigates various specialized computing options and solutions.  Analyzes industry trends. Acts as technical advisor to technology committee(s) to assist in the review and potential implementation of software and hardware.
• Tests new specialized software. Selects and recommends purchase of hardware and software for university-wide usage.
• Provides leadership and guidance to others who perform similar work.  Sets priorities and timelines and monitors the work of others.
• Plans, designs and conducts specialized end user training for groups or individuals.
• Networks with professional counterparts inside and outside the university. Participates in professional associations to stay informed of new developments and technologies.  Makes recommendations to senior management regarding technology changes based on developments in field and business needs.
• Performs other related duties as assigned or requested.  The university reserves the right to add or change duties at any time.

PREFERRED QUALIFICATIONS

The ideal candidate for the position has the following qualifications: 

• Seven years of directly relevant experience.
• Senior-level experience over specialized user services function in a multi-system computing environment, leading computer consultants and technical support staff.

MINIMUM QUALIFICATIONS 

The candidate for the position must meet the following qualifications: 

• Bachelor’s degree, combined experience/education as substitute for minimum education.
• 5 years of direct related professional experience.
• Experience leading computer consultants or technical support staff.

Hourly Range:

The budgeted range for this position is $43.36 - $53.29 per hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

Minimum Education: Bachelor's degree Additional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 5 years Addtional Experience Requirements Combined experience/education as substitute for minimum work experience Minimum Skills: Lead responsibility for specialized user services function in a computing environment. Experience leading computer consultants or technical support staff. Preferred Experience: 7 years Preferred Skills: Senior-level experience over specialized user services function in a multi-system computing environment, leading computer consultants and technical support staff.