Server Storage Engineer, Lead - IS Infrastructure - Full Time 8 Hour Days (Exempt) (Non-Union)

The Server Storage Engineer Lead will provide technical direction within the team and the Information Systems department. Assists peers and mentors less experienced team members through applying and sharing technical knowledge, guidance, and direction. Synthesizes analysis, identifies root causes, and develops and recommends essential work products. Delivers technical solutions for Computer Systems hardware and software, Operating systems, services, and applications. Leads the team in developing complex evaluation, development, implementation, integration, and administration of internal and external business solutions. Provides insight into management on issues. Supports the mission, vision, values, and strategic goals of Keck Medicine The Server Storage Engineer Lead works at the strategic level. It is responsible for the leadership and management efforts involved in the resolution of complex, interrelated business and technical issues associated with the information systems of Keck Medicine of USC. The strategic elements of this position require analytical skills to assist in defining business requirements and help the business develop technical solutions. This may include developing business models and systems to meet the global information needs of the business, designing and proposing architectural standards, and performing technical feasibility studies. Incumbents at this level evaluate and review IT software and systems and prepare evaluation reports, which are reviewed with business technical management. In addition, incumbents are crucial in defining and resolving system performance, data, and architecture issues, planning, and participating in significant system installations.

Essential Duties:

• Working knowledge of designing, installing, maintaining, and configuring enterprise services infrastructure and applications based on Microsoft Windows Server, VMWare, and hyper-converged infrastructure.
• Requires a high level of analytical ability to find solutions to complex technical or administrative problems to determine economic feasibility or available options, and assess the time involved in system changes.
• Thorough documentation and business language skills.
• Must be able to demonstrate extensive experience with VMWare, Windows Server Operating System, Storage systems, data retention, hardware facilities, and experience with system design, capacity planning, and capacity management.
• Must communicate the impact and solutions of application/system problems in business language.
• Requires a professional and collaborative approach in all situations.
• Must resolve problems entirely by either completing the work or gathering all the resources needed for the ultimate resolution and continuity of problem management.
• Ability to work any hours to support 24/7 operations.
• Availability to travel between Keck Medicine of USC and other facilities.
• Other duties as assigned.

Required Qualifications:

• Req Bachelor’s Degree in computer science or a related field
• If no Bachelor's degree, must have high school diploma with additional 4 years of experience.
• Req 8 years Relevant business support and information technology support experience
• Req 8 years Experience in technical domain technologies
• Req 5 years Experience in Technology Management and Technology Leadership
• Req Hands-on expertise with VMware, Windows Server, backup and restore applications, and enterprise storage systems (Nutanix and Isilon experience is a plus).
• Req Lead-level understanding of IT architecture and Data Center environments
• Req Lead-level experience in managing different types of Virtualizations, VMware, Hyper-V, and AHV.
• Req Lead-level experience on Converged solutions, including HCI Nutanix, EMC and HPE
• Req Lead-level experience in managing Linux and Windows servers - SAN volume management (LVM, storage foundation, Windows storage management).
• Req Lead experience in Storage Consolidation, Backup and Recovery, and Disaster Recovery, CommVault. Rubrik
• Req Lead-level experience and understanding of FC – Switches, host connectivity, configurations, and migrations in both Cisco and Brocade
• Req Lead-level experience in provisioning storage using iSCSI, CIFS, NFS, and Fiber Channel. HDFS/Hadoop.
• Req Lead-level experience and knowledge of vendor tools for managing, configuring, and troubleshooting (including performance)
• Req Lead-level experience or some familiarity with configuration management (Chef, Puppet, Orchestrator Ansible, etc.)
• Req Lead-level experience and knowledge of enterprise motoring tools (SCOM, Nagios, ExtraHop, Syslogs, etc.)
• Req Expert-level experience in TCP/IP and iSCSI configuration and troubleshooting skills.
• Req Strong experience on SDDC, SDN, and cloud provider services, Azure, AWS, and Google.
• Req Lead-level experience with virtualization and container technologies such as Docker, Kubernetes, OpenStack, AWS.
• Req Familiarity with ITIL Frameworks.
• Req Strong analytical and problem-solving skills.
• Req Strong customer service skills.
• Req Strong communication and interpersonal skills.
• Req Provide after-hours and weekend on-call support for service-related issues.

Preferred Qualifications:

Required Licenses/Certifications:

• Req VMware Certification, VCP, or Architect Level Certification
• Req Red Hat, Microsoft, Linux, MCSE or Architect level Certification
• Req Dell EMC, Cisco, Nutanix, or Architect level Certifications.
• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $110,240.00 - $181,896.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.