Shadowing Program Coordinator

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, staff, and students that make the university a great place to work.  

As a community of Dornsife College “we are committed to the creation, preservation, and communication of fundamental knowledge in all its forms…as well as a lifelong passion for learning and a commitment to the betterment of society.”  The academic mission of Dornsife College can only be realized to its fullest potential when we build and protect a representative, equitable, inclusive culture of scholarship for students, faculty, and staff.  This is not done through initiatives but by embedding these values into the everyday interactions, relationships, policies, and practices of the College.  What is required is a seamless integration of the tenets of equity and inclusivity into every facet of academic life.  If we want our scholars, staff, and students to be able to give their very best, we must create an academic environment that portends success.  

Success is possible when every member of the Dornsife community owns their role as a steward of the culture in which we learn, research, and work; when we believe that it is because of who we are that we are able to do what we do: achieve excellence, together. 

Achieving a robust and inclusive academic culture requires more than just the completion of a task, but includes that person’s capacity to contribute positively to the relationships and culture of their office or department.  Therefore, any applicant seeking to advance the mission of Dornsife College should also be assessed on their capacities beyond the technical elements of their work, and demonstrate an understanding of their impact on others, and to articulate how they contribute positively to those around them.

The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Shadowing Program Coordinator in the Department of Pre-Health Advising. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences.

The Department of Pre-Health Advising has partnered with Keck School of Medicine (KSOM) of USC, the Keck Medical Center, and other affiliated clinical partners to create the USC Dornsife/Keck Student Shadowing Program. This unique experiential learning program provides current USC students and recent alumni the opportunity to gauge and affirm their interest in medicine and health as a career through physician shadowing, mentorship, and individual reflection.

The Shadowing Program Coordinator role will manage student communications, assist with the coordination of shadowing experiences, and handle administrative tasks to ensure smooth program operation. They will work closely with both the Dornsife Pre-Health Advisement team and Keck Medical Center partners to facilitate clinical shadowing, research and other related opportunities for pre-health students and recent alumni.

Responsibilities:

Under the supervision of the Executive Director and Associate Director of the Dornsife Office of Pre-Health Advisement, the Shadowing Program Coordinator will:

• Manage the shadowing program’s daily communications, including responding to student and faculty inquiries and coordinating with program personnel.
• Assist with the application, selection, and onboarding processes for student shadowing participants, including eligibility verification and orientation planning.
• Track student participation and compliance with program requirements using Google Docs and Sheets.
• Support the coordination of physician matching, liaising with the Keck School of Medicine’s Academic Affairs office.
• Help prepare and organize documents such as Educational Agreements, program evaluations, and compliance forms.
• Maintain and update the program’s website, application forms, and relevant informational materials.
• Assist in planning and hosting didactic experiences, reflection roundtables, and other program-related events.
• Handle additional administrative tasks and special projects as assigned.

Preferred Qualifications:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Forms).
• Strong organizational skills, attention to detail, and ability to handle multiple tasks independently.
• Demonstrated experience in project management and familiarity with office communication tools (e.g., Google suite, Slack, Zoom) and social media management.
• Experience managing multi-platform communications and marketing plans involving publications, videos, websites, social media, and public presentations.
• Familiarity with the local community and a strong interest in supporting academic and clinical programs.
• Specialized knowledge in:
  • Healthcare facility operations and policies (e.g., HIPAA, clearance processes).
  • Understanding of equity considerations for the application process and clinical placements due to high demand.
  • Familiarity with the USC network of clinical facilities, including healthcare partners, research institutions, and educational organizations.

Salary range: The hourly rate range for this position is $23.74 - $27.27. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

The University of Southern California is an Equal Opportunity Employer that Values Diversity.

Minimum Education: Bachelor's degree; Combined experience/education as substitute for minimum education Minimum Experience: 1 year; Combined education/experience as substitute for minimum experience Minimum Field of Expertise: One year of directly related professional experience in program specialization. Excellent verbal communication skills and writing skills. Flexibility and adaptability to changing priorities. Strong project management experience. Proficient technology skills. Ability to analyze information and problem-solve. Demonstrated experience interacting with diverse groups, exercising diplomacy, good judgment and discretion.