Student Services Advisor I

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.  

As a community of Dornsife College “we are committed to the creation, preservation, and communication of fundamental knowledge in all its forms…as well as a lifelong passion for learning and a commitment to the betterment of society.”  The academic mission of Dornsife College can only be realized to its fullest potential when we build and protect a representative, equitable, inclusive culture of scholarship for students, faculty, and staff.  This is not done through initiatives but by embedding these values into the everyday interactions, relationships, policies, and practices of the College.  What is required is a seamless integration of the tenets of equity and inclusivity into every facet of academic life.  If we want our scholars, staff, and students to be able to give their very best, we must create an academic environment that portends success.  

Success is possible when every member of the Dornsife community owns their role as a steward of the culture in which we learn, research, and work; when we believe that it is because of who we are that we are able to do what we do: achieve excellence, together. 

Achieving a robust and inclusive academic culture requires more than just the completion of a task, but includes that person’s capacity to contribute positively to the relationships and culture of their office or department.  Therefore, any applicant seeking to advance the mission of Dornsife College should also be assessed on their capacities beyond the technical elements of their work, and demonstrate an understanding of their impact on others, and to articulate how they contribute positively to those around them.

The Department of English is seeking a Student Services Advisor I to join the team! Providing a high level of customer service and ensuring student satisfaction, the Student Services Advisor will support the undergraduate program. The ideal candidate will have prior experience in undergraduate student services.  It is critical for the candidate to have the ability to work both collaboratively and independently, prioritize, and multitask. Additionally, the successful candidate should have strong communication, time management, and organizational skills.

ATTENTION:  Applicants must upload a cover letter and a resume to be considered for this position.

Responsibilities:

• Provides academic counseling for undergraduate students. Advises on matters of curriculum, course and degree requirements, transfer credit evaluations, and graduate counseling and clearance. Monitors student progress.
• Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling. Liaises with other offices on behalf of students to facilitate problem resolution.
• Maintains academic student records and coordinates registration activities, degree program, enrollment and degree verification.
• Interfaces with faculty, administrators, and students regarding academic progress.
• Participates in the planning and coordination of student events including commencement, orientation, receptions, and other departmental events.
• Coordinates undergraduate course descriptions and undergraduate annual student awards.
• Maintains currency on policies, procedures, and regulations pertaining to admissions, financial aid, registration, transfer credit evaluations, course and degree requirements, graduation requirements, petitions and other student services.
• Performs other related duties as assigned.

Preferred Education: Bachelor’s degree

Preferred Experience: 2 years. Knowledge of USC student and academic programs, policies and procedures, and USC’s student information system

Hourly range: The hourly rate range for this position is $28.43 - $31.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file).
• Job openings are posted for a minimum of (5) five business days. This job may be removed from posting boards and filled any time after the minimum posting period has ended, so please apply on the same business day if interested.
• USC has excellent benefits, including health benefits for staff and their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions after six months of employment; tuition benefits for staff and their family; free Professional Development classes; central Los Angeles location with easy access to commuter trains, buses and free tram pick up services; discounts to sporting and other campus events.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The University of Southern California is an Equal Opportunity Employer that Values Diversity.

Minimum Education: Bachelor's degree Minimum Experience: 1 year Minimum Field of Expertise: Student program or services experience