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USC is a leading private research university located in Los Angeles – a global center for arts, technology and international business. As the city’s largest private employer, responsible for more than $5 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Think you’ve got what it takes to join us? We invite you to search our open positions and apply!

Travel Category/Program Manager

Business Operations Los Angeles, California

The University is seeking a Travel & Event Category/Program Manager in Los Angeles, CA. The position will lead the sourcing and contracting effort for travel- and event-related commodities, management of preferred supplier relationships (including our Travel Management Company), and marketing of program contracts.  Also responsible for driving travel program user adoption and customer satisfaction.  The ideal candidate will have worked in global travel sourcing and/or program management within a university or corporate setting.

Roles and Responsibilities:

  • Lead sourcing and contract award process for travel- and event-related commodities, such as global air, charter, hotel, ground transportation, extended stay providers, etc.
  • Develop, benchmark, and optimize university travel and expense policies
  • Negotiate and execute travel agreements and high-dollar group contracts with input from key stakeholders to ensure top notch customer service, pricing reflective of USC volumes and projected growth, and terms in the best interests of the university
  • In close collaboration with Travel Operations Manager:
    • Manage marketing and communication of travel program
    • Drive user adoption and travel program customer satisfaction
  • Manage relationships with preferred travel agencies and travel/event suppliers including quarterly/annual business reviews, contract and rate negotiations, and assessment of all performance metrics
  • Ensure travel program optimization including identifying the best portfolio fit, identify overlaps and gaps, compliance, performance against goals, savings analysis, opportunities, risks and traveler engagement
  • Lead change management efforts as needed
  • Collaborate with Travel Operations Manager on management and bookings of large group contracts for special events, etc. as needed

Preferred Requirements:

  •  7+ years of high touch travel program experience in a high volume environment
  • Procurement experience for large travel programs and effectively scaling programs
  • Technical expertise in all related categories as well as regional markets
  • Manage financials, budgets and program management data and analytics
  • Ability to cultivate strong cross functional relationships and communicate effectively with team members and business partners
  • Demonstrated leadership skills to guide and influence stakeholders
  • Bachelor's Degree or equivalent in business administration, purchasing, supply chain management or logistics

Skills and Attributes:

  • Excellent communication, negotiation, interpersonal and influencing skills
  • Strong negotiation, sourcing, contracting, and supplier management skills
  • Analytical skills with strong demonstrated problem solving abilities
  • Ability to work well under pressure
  • Keen attention to detail and accuracy

Why work at USC?

  • Benefits: Dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. For more information, please visit benefits.usc.edu.
  • Perks: Discounts to USC sporting events, USC Bookstore, wireless plans, travel, accommodations and local entertainment.
  • Career Growth: We are the largest private employer in Los Angeles offering incredible development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace.


Minimum Education: Bachelor's degree

Minimum Experience: 7 years

Minimum Field of Expertise: Experience in negotiating complex supplier agreements, data analytics, and supplier performance management. Experience in developing category strategies and developing and administering RFx processes. Possesses strong written and verbal communications and presentation skills. Possesses team leadership or management experience. Understands business law, legal contracts and financial analysis.


REQ20061789 Posted Date: 07/11/2018 - Thru date - 2018-08-17

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