Skip Navigation

Search all jobs

Let’s change the world together!

USC is a leading private research university located in Los Angeles – a global center for arts, technology and international business. As the city’s largest private employer, responsible for more than $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic schools and units. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. Think you’ve got what it takes to join us? We invite you to search our open positions and apply!

IT Supervisor

USC Alzheimer's Therapeutic Research Institute San Diego, California

The USC Keck School of Medicine - Alzheimer Therapeutic Research Institute (ATRI), located in San Diego, California is an academic institute comprised of an expert panel of scientific collaborators committed to advancing the development of new treatments for Alzheimer’s Disease (AD) through innovative clinical trials.

The IT Supervisor provides daily oversight and direction to a team of IT Service Desk consultants responsible for customer support.  Customer support covers computer hardware, software, network, cloud-based services and technical consultation.


  • Day to day management responsibilities of IT Service Desk consultants including scheduling, coaching and performance management.
  • Daily technical support of IT Service Desk consultants with requests and escalation.
  • Reporting and metrics gathering for cloud based platforms and Service Desk performance.
  • Maintains and manages ATRI technical on-premise infrastructure (AV, networking, telephony).
  • Provisions user accounts and manage access controls for SaaS.
  • Manages services subscriptions and renewals for SaaS platforms.
  • Interacts with hardware, software and services vendors to establish and maintain supportive relations.
  • Ensure all operational processes and procedures are clearly documented and maintained.

Experience & knowledge:

  • Required Bachelor’s Degree or equivalent experience.
  • Preferred 3-5 years; experience in Desktop and/or Help Desk support.
  • Proven track record and experience in project management and team supervision.
  • Experience in implementing and utilizing ITIL compliant service desk tools.
  • Must be able to demonstrate excellent customer service and communication skills.
  • Must be able to demonstrate ability to learn and continue learning new systems and willingness to take on additional responsibilities.
  • Must be able to demonstrate ability to work both independently and cooperatively in a team as needed and follow-up towards the successful completion of assigned tasks.
  • Demonstrated experience with wireless and wired networks, MacOS and WindowsOS computing environments, telephony systems, and audiovisual systems.
  • Demonstrated experience with implementing and managing MDM solutions (preferably Airwatch/Workspace One UEM).
  • Experience with SaaS.
  • Experience using command line scripting languages.
  • Experience creating and automating processes.

This position may be required to work evenings or weekends as needed.

Salary is dependent on education and experience.

Location:  San Diego, CA

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education Minimum Experience: 2 years Minimum Field of Expertise: Experience in computing environments; specific user support experience with operating systems, microcomputers, networks, LANs, and network software. Supervisory experience.

REQ20087829 Posted Date: 11/17/2020 - Thru date - 2021-03-26

Job matching

With just one click and a connection to LinkedIn, we can connect you with jobs that match your work experience.

Start matchingto jobs with your LinkedIn account

Stay connected with University of Southern California

Sign up to receive job alerts

Select interests

Recently added jobs