Clinical Client Scheduler (Street Medicine)

The Department of Family Medicine in the Keck School of Medicine at USC is seeking a detail-oriented, efficient individual to serve as the patient scheduler for the street medicine clinical practice. The Street Medicine program provides full-service primary care to the unsheltered homeless population. All care is delivered where patients reside, including under bridges and on the streets of Los Angeles. There is no fixed-site clinic as clinical delivery is done via walking rounds with a pick-up truck and backpacks.

In this role, your primary responsibilities include accurate and timely scheduling of patients in compliance with HIPAA regulations and according to prescribed information from clinical providers and staff. To be successful in this role, you should have patient scheduling experience working within a clinical operation and an entrepreneurial spirit, as USC Street Medicine is poised for another year of growth in the realm of clinical delivery, education/workforce development, research and advocacy.

This position is full-time, on-site in the Alhambra, CA office, 8am-4pm.

Duties for this position may include:

1.     Schedules high volume client appointments according to availability of space, availability of medical personnel, provider availability, equipment needs, etc. Maintains daily, weekly and monthly client appointments. Communicates schedules to students, faculty, staff, or other medical facilities, as appropriate. Provides a high level of customer service for all clients.

2. Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms client's identification and demographic information. Maintains client accounts and refers to business office as necessary.

3. Reviews schedule regularly and communicates any changes, such as no shows, time constraints, conflicts and other scheduling difficulties to appropriate personnel.

4.     Prepares and distributes monthly scheduling reports to internal clients and management as assigned. Maintains electronic files, databases and records used to prepare master scheduling template documents. Prepares reports and correspondence as needed.

5.     Performs clerical duties, such as data entry, filing, faxing, photocopying, distributing mail, and/or performs other incidental department tasks, as assigned. Covers other areas as needed.

6.     Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPAA regulations.

7.     Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies.

8.  Performs insurance verification for patients enrolled in ECM, and attending the Street Medicine practice, as needed.

9. Updates insurance and demographic information in Electronic Medical Record.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time. 

JOB QUALIFICATIONS:

Minimum Education:

High school or equivalent

Minimum Experience:

1 year of related experience

Minimum Field of Expertise:

Experience working in a clinical or hospital setting. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal, written and oral communication skills. Ability to multi-task.

Preferred Experience:

2 years of related experience

Preferred Skills:
Communication -- written and oral skills
Organization
Scheduling

Required Applicant Documents:

• Resume/CV
• Cover Letter

Please attach these documents during the application process.

The hourly rate range for this position is $23.90 - $27.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Applicants may apply through the University of Southern California careers website at http://usc careers.usc.edu/.

Minimum Education: High school or equivalent Minimum Experience: 1 year Minimum Field of Expertise: Experience working in a clinical or hospital setting. Experience scheduling appointments and maintaining multiple calendars. Knowledge of medical terminology. Knowledge of HIPPA compliance and various insurance types. Demonstrated interpersonal, written and oral communication skills. Ability to multi-task.