Scheduling Coordinator - Orthopedics Surgery Associates Verdugo - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

The Surgery Scheduler schedules patient surgeries. Obtains authorizations and pre-authorization for surgical services. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. May be assigned fill in with MA duties as needed. Performs other duties as assigned.

Essential Duties:

• Under the direction of the Director Clinical Information Systems the Scheduler actively coordinates an organized and efficient case flow of the surgery scheduling future day-to-day activities monitoring/resolving potential surgery scheduling conflicts. The Scheduler acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.
• Adheres to protecting patient confidentiality.
• Promotes a professional business atmosphere utilizing the business computer communication systems.
• Interacts with others in a positive, non-judgmental manner, managing conflict constructively avoiding escalating negative situations.
• Communicates all changes with patient and surgical case information to all involved personnel.
• Demonstrates accuracy and thoroughness in entering information into the Computer systems.
• Demonstrates flexibility, self-direction, accuracy and problem-solving skills in daily activity.
• Analyze/plans/prioritizes workload anticipating conflicts.
• Consistently performs duties without interruptions to get job duties completed timely.
• Contributes to a positive departmental morale.
• Maintains open communication, good rapport and an effective and professional attitude.
• Minimizes unnecessary conversations to maximize productivity time during shift.
• Ensures patient charts are prepared prior to surgery including x-rays and pertinent lab work.
• Works positively with colleagues to create an effective, efficient work place dedicated to customer service and quality patient care.
• Considers cost-containment measures and efficient use of supplies when ordering.
• Follows appropriate procedures for verification of physician credentialing.
• Follows appropriate procedures for obtaining authorizations and pre-authorizations for surgery services.
• Maintains accurate master surgery calendar for physician(s).
• Schedules patient surgeries and other ancillary appointment in a timely manner.
• Reviews and codes charge slips for patient care services and/or surgical services rendered.
• Maintains accurate documentation for insurance claims and submits claims in a timely manner.
• Performs other related duties as assigned.
• Clinical – Pertinent only if a Medical Assistant ◦ Prepares patients for examinations. ◦ Obtains and records vital signs ◦ Assists the physician with exams and procedures. ◦ Ensures that physician orders for medications and treatments are implemented by the appropriate staff ◦ Records patient information in chart//EHR ◦ Determines patient care needs and directs patients accordingly

Required Qualifications:

• Req High school or equivalent

• Req 1 year Minimum one-year medical office management, medical secretarial or medical assisting experience. *Combined education/experience may be substituted for minimum experience
• Req Experience in customer service and/or medical office.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.

Preferred Qualifications:

• Pref Bachelor's degree Degree in a related field.
• Pref Specialized/technical training Medical Assistant Diploma/Certificate (*Required if performing MA Duties)
• Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association (*Required if performing MA Duties)

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.