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Auxiliary Services

At USC Auxiliary Services, our mission is to create the best USC experience for our students, faculty, staff, visitors and community members, as we provide services across our six business units (Hospitality, Housing, Transportation, Bookstores, Radisson Hotel and the Los Angeles Memorial Coliseum). Auxiliary Services works diligently to welcome all visitors into the Trojan family and we are driven to succeed by our commitment to USC’s core values. Our team is comprised of some of the very best people in our industries, with diverse backgrounds and experiences, who come together to provide the best products and best service for all Trojans.

Associate Director of Operations, Trojan Housing

USC Auxiliary Services - Executive Los Angeles, California

USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students’ wellbeing is the reason that we are here and we share the same vision and excellence that they do.

We are seeking an Associate Director of Housing to join our rapidly growing team.

The Opportunity:

Are you driven to create the best housing environments possible for our ever-changing world? Do you take pride in your ability to manage a team, develop innovative housing programs, and run a diverse business unit? Then we want you! As our Associate Director, you will manage all of our operations and administration. We hope that you will lead our team to continued excellence!

The Accountabilities:

  • Maintain and develop partnerships with student affairs and residential educational departments. Support and coordinate efforts toward creating “living/learning environments” in conjunction with the implementation of the Residential College model. 
  • Plan and develop program objectives and content. Research and identify trends and needs. Establish program directions accordingly. Assess quality of program operations. Modify existing program services and/or create new program offerings. Develop curricula and course materials and coordinate faculty involvement. Link program with other relevant departments on- or off-campus as necessary.
  • Develop and recommend program operating and administrative policies. Manage the dissemination, interpretation, and application of program policies.
  • Manage the delivery of services to targeted program participants or beneficiaries. Set and communicate program priorities and performance standards. Assess operations. Plan and conduct quality assurance reviews and recommend changes. Develop and maintain systems and procedures to facilitate program operations.
  • Manage staff. Recommend organizational structure, reporting relationships, and staffing needs. Make hiring, promotional, and salary decisions. Provide performance appraisals for program staff and determine need for disciplinary action.
  • Develop and manage program budgets. Recommend or make budgetary and resource allocations.
  • Identify fundraising and development opportunities. Develop strategies for marketing or promoting program.
  • Serve as a key resource for program information. Resolve problems or questions referred by program staff, senior University administrators, or professionals outside the University.
  • Oversees all facility maintenance in coordination with the Senior Associate Director of Asset Management; approves scope, budget, timeline and products for all maintenance projects
  • Monitors housing contracting system for occupancy levels and forecasting during school semesters and determines summer usage
  • Interfaces with the university purchasing office to ensure all policies and procedures are followed
  • Partners with Residential Life office to ensure quality living environment
  • Establishes annual rental rates for housing facilities
  • Ensures emergency plans, preparations and trainings are prepared and maintained through coordination with Auxiliary Services units and other key university departments
  • Ensures all housing facilities meet and exceed university and governmental health and safety regulations and requirements
  • Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

The Qualifiers:

  • Education: Bachelor’s Degree.
  • Experience: 3 years.
  • Expertise:
    • Directly related professional and management experience in housing and/or residential environment.
    • Budget control and development experience.
    • Ability to manage, train, coach, counsel, and evaluate employees.
    • Demonstrated communication and interpersonal skills.
    • Knowledge of applicable federal, state, local, and University laws and policies.

What We Prefer:

  • Master’s Degree.
  • 5 years of directly related housing and/or residential program management experience.
  • USC Auxiliary Services experience.
  • Thorough knowledge of marketing and public relations strategies.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families including:

  • Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit
  • Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment. 
  • Career Growth: We are the largest private employer in Los Angeles offering tremendous development opportunities in multiple fields and industries. The Trojan Network connects current and previous members of the Trojan family to create an endless professional network.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace. The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!


REQ20067934 Posted Date: 02/05/2019

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