The Referral Coordinator reports to the Department Leader. The position is responsible for coordinating all components to successfully clear a patient to be seen for initial consultation. This includes the following: receiving the referral and uploading it to the EMR, creating patient profiles with demographic information in the Keck and EMR, obtaining additional medical records as needed, verifying basic insurance eligibility, acknowledging receipt of referral to patient and referring source, requesting patient clearance from the clinical and financial coordinators and scheduling the initial appointments with the patient. The referral coordinator will know how to effectively triage urgent and acute cases for referred patients. Additionally, he/she is responsible for updating system information to effectively track patient throughput. This includes reporting to his/her supervisor any outlying cases, active backlog or failure to deliver excellence in customer service. The referral coordinator is also expected to use critical thinking skills to evaluate better ways to expedite patient clearance, streamline process flow for increased performance and program growth. The referral coordinator acts as the primary and first point-of-contact for patients and all referral sources.

The Referral Coordinator for transplant reports to the Transplant Director of Ambulatory Care Operations. The position is responsible for coordinating all components to successfully clear a patient to be seen for initial consultation. This includes the following: receiving the referral and uploading it to the transplant EMR, creating patient profiles with demographic information in the Keck and Transplant EMR, obtaining additional medical records as needed, verifying basic insurance eligibility, acknowledging receipt of referral to patient and referring source, requesting patient clearance from the clinical and financial coordinators and scheduling the initial appointments with the patient. The referral coordinator will know how to effectively triage urgent and acute cases for referred patients. Additionally, he/she is responsible for updating system information to effectively track patient throughput. This includes reporting to his/her supervisor any outlying cases, active backlog or failure to deliver excellence in customer service. The referral coordinator is also expected to use critical thinking skills to evaluate better ways to expedite patient clearance, streamline process flow for increased performance and program growth. The referral coordinator acts as the primary and first point-of-contact for patients and all referral sources.

Essential Duties:

• Mastery of transplant referral coordination process.
• Ability to use hospital and department EMR effectively and accurately without error.
• Ability to communicate directly with patients regarding status, appointments and troubleshoot/triage issues as needed.
• Ability to apply critical thinking effectively to problem-solve immediate and impending issues.
• Communicates areas of concern to supervisor in real time to alleviate backup and bottlenecks.
• Provides excellent customer service in person and over the telephone to patients and referring providers.
• Makes pro-active suggestions for workflow modification as needed to reduce multi-step processes.
• Tracks patient movement through referral process and addresses any delay of service
• Engages RN and financial teams to clear patients and close cases when applicable.
• Understands basic components of insurance plans and how these can expedite, impede or delay services and scheduling. Can effectively communicate with patient when insurance is not accepted and why.
• Reconciles patient case load in real-time to assure all cases have been addressed in timely fashion.
• Schedules patients immediately once cleared and follows-up within 48-72 hours when patients cannot be reached. Triages cases when patients are lost to follow-up.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent

• Req 2 years Experience in medical setting.

• Req Excellent interpersonal and telephone skills.
• Req Knowledge of Microsoft Office Suite, computer literacy.
• Req Bi-lingual Spanish.

Preferred Qualifications:

• Pref Bachelor's degree Degree in related field

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $22.00 – $37.40. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Current employees apply here